Shipping policy

Order Processing and Shipping Information

• Order Processing Time: We're committed to getting your orders to you as swiftly as possible. Orders are processed within 2-3 business days, ensuring you receive your items in a timely manner. Please expect a shipping timeframe of 3-5 business days once the order has been processed for delivery.
• Operating Hours: Our team is available to assist you from Monday to Friday (excluding statutory holidays), between 9:00 AM and 4:00 PM.
• Shipping Rates: We're delighted to offer complimentary shipping on all orders totaling $150 CAD or more. For orders under $150 CAD, there is a flat shipping rate of $15 CAD. 
• International Shipping: Currently, we do not offer international shipping. However, we encourage you to explore our global partner websites for international orders.

At ISUN, we're dedicated to providing you with a seamless and enjoyable shopping experience. If you have any questions or require further assistance, please don't hesitate to get in touch with our team during our operating hours.